What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Security of Data

    Asked by positiveweighing on September 30, 2016 at 06:36 AM

    Hi there,

     

    We now have a vast number of our company processes and systems being logged via Jot Form. As part of our quality process, I need to ascertain the security and safety of our data.

    Is there any way we can access back ups of our own data? I would like to have the peace of mins that if anything were to  happen to Jot Form we would require copies of our data as if we were to lose it - it would seriously affect our business systems.

    Thank you for your assistance in advance.

     

    Kind regards

    Lucy Poole

    Managing Director

    Positive Weighing Solutions Ltd

    01684 561002

    lucy@positiveweighing.co.uk

    positive assistance and company
  • Profile Image
    JotForm Support

    Answered by Kiran on September 30, 2016 at 10:42 AM

    Jotform has a very powerful cloud of secure servers  and provides a very high-security level through out our hosting provider's servers for stored data. Our SSL certificates support high-grade 256-bit encryption. 

    More information on security of JotForm data is discussed here https://www.jotform.com/answers/333046

    If you want to take a backup of your data, you may consider downloading the submission data to Excel or integrate your forms with Google Spreadsheet. You may also integrate your forms with Google Drive or DropBox so that the new form submissions will be stored in the connected cloud storage.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.