- klevasAsked on April 25, 2012 at 07:42 AM
Firstly I would like to thank you for such a great form builder! It is amazing!
I have a minor issue with notifications (after form submission).
I do have a lot of Multi-line fields in my form, and when I receive email with data from them, it gets "wrapped" with line breaks (even when there is no line breaks). (then I use other tool, to import it to my CRM software, and it makes a bit of confusion).
Is it somehow possible, to make it not to wrap text? Only when line break is inserted?
- JotForm SupportjonathanAnswered on April 25, 2012 at 09:06 AM
I would like to inquire though why would you not use the html mode of the email notification? It actually get organized on this mode.
- klevasAnswered on April 25, 2012 at 09:45 AM
I am importing this data into our CRM software, this is the way it is setup to recognise and fetch them.
If there is no other option, I will try to convert it to html.
I there an easy way to convert it to html "to keep the same looks"?
- JotForm SupportjonathanAnswered on April 25, 2012 at 09:48 AM
But if you convert it to html, you might not be able to import/parse it to your CRM anymore.
Please hold a while, I will check for other option without altering what you have for now.
- klevasAnswered on April 25, 2012 at 09:58 AM
I've just checked my import software, it actualy treats HTML without any codes.
If it looks the same way as my plain text, then it should work.
I will test it right now with this: http://www.textfixer.com/html/convert-text-html.php
- JotForm SupportjonathanAnswered on April 25, 2012 at 10:25 AM
What I did is, I created the email notification (default html mode).
Then switch it to text mode, then switch again back to html mode...
it was not able to retain all the table/borders of the form (it look like an ordinary text again).
Then using the HTML editor, I added <div> so I can insert some nowrap styling.
This is the email result(screen)
Please inform us if this does not help you out. Thanks.
- klevasAnswered on April 25, 2012 at 10:39 AM
I've did the same with HTML, but didn't know about the styling.
I've added this styling to my form, will perform a check now.
Will let you know!
- klevasAnswered on April 25, 2012 at 11:16 AM
Tested it, it actualy works.
Emails I receive, ar not wraped.
The only issue, is with my import software, it still manages to wrap them (at least a little bit less than it used to) Will be looking in to it.
Thank you for your fast and helpfull reply!
- JotForm SupportjonathanAnswered on April 25, 2012 at 11:20 AM
Thank you for updating us. Glad you sorted it out.
I am sure you'll get around with that remaining little wrinkle on it. =)