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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is showing as currently unavailable

    Asked by disptowebmaster on September 30, 2016 at 10:32 AM

    My form is active but cannot be filled out on line it is giving an error message: "This form is currently unavailable."  However it is not disabled.

     

    Form in question:  5th Grade Fun Night in Blue DIS folder

    Screenshot
    message in cannot active
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    JotForm Support

    Answered by david on September 30, 2016 at 12:41 PM

    Your form was manually disabled.  It can be enabled from the "My Forms" section of your account.  Select the form, click on "More" then click on "Enable":

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    Answered by disptowebmaster on October 03, 2016 at 10:45 AM
    No this is not the problem… you are looking at the 6th Grade Fun Night form. I need the 5th grade form active and it is on my end (it is ENABLED). It has been up for 2 weeks and I have not received one submissions and multiple parents have said they cannot access it. I am totally perplexed. i have been using JotForms for years and never had this happen. We are on a time crunch now. i need to have this form up and running ASAP.
    Parents can access it but when they try to pay it comes up unavailable.
    SHANNAN
    ...
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    JotForm Support

    Answered by david on October 03, 2016 at 11:55 AM

    Form that you provided is showing "This form is currently unavailable" message, because you have set Expiration Date inside of your form preferences. Date September 23rd 2016 that you have set is in the past and because of that your form is showing mentioned message. 

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    Answered by disptowebmaster on October 03, 2016 at 12:45 PM
    THAT EXPLAINS IT!!!!! THANK YOU!!!!!!!!!
    Shannan
    ...