What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form not submitting the selected dates in Matrix field

    Asked by StromFarm on September 30, 2016 at 10:47 AM

    Hello… my client is having trouble when a form is submitted to them, that all of the fields are not coming through. It was working fine until a week or so ago… can someone please help solve this frustrating problem.

     

    URL is below (form on right) and a screen shot of the form itself.

     

    thanks

    Page URL:
    http://www.strom.ca/groups.html

    Screenshot
    form not submitting information problem
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 30, 2016 at 01:11 PM

    Hello StromFarm,

    I am not sure if I have understood your question correctly. Do you mean to say that when form is submitted, all input data is not being displayed in your form's submission page? 

    I did test your form which is embedded in your webpage and it seems to work as expected. Form's submission page does display all input data correctly. Please check the screenshot below:

     

    I also check the submission email which was sent and it seems to display all the information. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by StromFarm on September 30, 2016 at 01:24 PM

    Thanks for the reply Ashwin

    The problem is the DATE doesn't show.  Worked fine before now doesn't … ????

  • Profile Image
    JotForm Support

    Answered by Welvin on September 30, 2016 at 04:21 PM

    I think you meant the Matrix field in the form. This is because the field doesn't have a label causing an incorrect mail tags in the email body. I have corrected this for you. Please let us know if the issue persists.