What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receiving emails to the forms that we do not manage or own

    Asked by SFDCERT on September 30, 2016 at 12:34 PM

    I have no idea how this is happening, but we are CONSTANTLY flooded with emails where a customer of someone who is trying to ask a question about an order form they submitted using JotForm and it comes to our inbox.

    I don't know if people are copying our form and not removing the email address or if it's something messed up in JotForm's system, but it's getting outrageous.

    I'm getting emails with forms in another language, from countries all over the world.  I can't help these people.  Some I have even reached out to their company to tell them to fix their form and it gets ignored.


    JotForm - you guys need to do something about this.  I can't have my staff wasting time having to check our inbox daily to get rid of emails because someone doesn't QC their form.  And JotForm needs to have a method to take someone's form off line if they refuse to fix something and it affects other users.

    JOTFORM - do something already!

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    JotForm Support

    Answered by Kiran on September 30, 2016 at 02:37 PM

    We are sorry for the inconvenience this may have caused. Please be noted that if a form is cloned from an account to another, all the personal information will be removed and replaced with the cloned account information. 

    Could you provide us with the email address that you are receiving these notifications so that we can investigate the issue further?

    We will wait for your response. Thank you!