Email notifications suddenly not going though

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    Asked on September 30, 2016 at 12:40 PM

    Our email notifications are suddenly not going through to anyone, just in the past 2 days or so.

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    Answered on September 30, 2016 at 02:34 PM

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 554 rejected due to spam URL in content

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. Also, you should Whitelist our Domains, that will help as well.

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.

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    Holly Weyer
    Answered on September 30, 2016 at 02:39 PM

    Will the emails that were held up be delivered now or do I have to sort through all my apps and figure out who needs what?  I will step through the info you sent, but I hadn't changed anything recently.  Any idea what would have changed to make these bounce? 

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    Answered on September 30, 2016 at 05:51 PM

    It is not possible to automatically send emails that were bounced.  They only trigger when the submission is received.  If you edit a submission, submission notifications will be triggered once again or you can manually send the form submission through email from the form submissions page:

    In the form submissions page, click "Forward" button. Enter your client's email in the "To" field and click "Forward Submission" button:

    If your email provider updated their spam filter or there were any changing to how they do their filtering, emails that were not previously rejected may have been begun to be filtered.

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    Answered on October 02, 2016 at 11:29 AM

    Would you be able to tell me what day and time the bounces started to occur so I know how many I need to resend?



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    Answered on October 02, 2016 at 03:03 PM

    You may check the email history log of your account from the history section of the account settings. Please refer to the guide below that can help you with viewing the email history log. 

    Hope this information helps!