What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I only recieve the email notification if I send an email test. Could you help me?

    Asked by mep on April 25, 2012 at 12:41 PM
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    Answered by AtacanC on April 25, 2012 at 01:29 PM

    We apologize for any inconvenience this may have caused. Can you please change your Sender E-mail to noreply@jotform.com and Sender Name to JotForm try again? I've just made the changes and sent a test submission. I was able to receive a notification email.

    While you are on your Form Builder;

    - Click on ''Setup & Embed'',

    - Click on ''Email Alerts'',

    - Select ''Notification'',

    - Click on ''Reply-To and Recipient Settings,

    - Change ''Sender Name'' to JotForm and ''Sender E-mail'' to noreply@jotform.com,

    - Click on ''Finish'' and save your form.

    If this still doesn't work, please do let us know.