Forgotten password

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    Ashley 
    Asked on September 30, 2016 at 03:13 PM

    I have tried to use the 'Forgot Password' function several times over the last couple of days, but I never received an email with instructions to go about updating it. I know I entered the correct email address because I still get emails, I just can't log in! Can you help? 

     

    Thanks!

     

    AB

  • Profile Image
    david
    Answered on September 30, 2016 at 06:28 PM

    I checked our logs and the password reset email looks to have gone through.  Check your spam/junkmail folder to see if the email was filtered there.