What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forgotten password

    Asked by Ashley  on September 30, 2016 at 03:13 PM

    I have tried to use the 'Forgot Password' function several times over the last couple of days, but I never received an email with instructions to go about updating it. I know I entered the correct email address because I still get emails, I just can't log in! Can you help? 

     

    Thanks!

     

    AB

    forgotten password forgotten Emails forgot password thanks correct email
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    JotForm Support

    Answered by david on September 30, 2016 at 06:28 PM

    I checked our logs and the password reset email looks to have gone through.  Check your spam/junkmail folder to see if the email was filtered there.