What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SMS Confirmation Widget: Trying to confirm number with phone call shows "resource was not found" message.

    Asked by WinOnIMG on September 30, 2016 at 03:16 PM

    There is one more issue in this one.

    When we put number and click "confirm"

     

    And click on "here" it should call 

    but there is an error

     

     

    Please check this issue also.

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    JotForm Support

    Answered by Kevin_G on September 30, 2016 at 03:25 PM

    I have tested on my end and I cannot either confirm the phone number via a SMS, it shows an error and the widget does nothing. 

    I will forward the thread to our second level too, we will update you via this thread as soon as we get updates regarding this matter.

     

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    JotForm Support

    Answered by TitusNdoka on October 02, 2016 at 10:19 PM

    Do you have a voice enabled number from Twilio? 

    Here's a little more information: https://www.twilio.com/voice/pricing

    On which form do you get this error? 

    I'm guessing we'll remove that message for our users who are on the free US Twilio API. 

    Let us know - Thanks. 

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    Answered by WinOnIMG on October 03, 2016 at 06:45 AM
    Yes I do have voice enabled number
    ...
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    JotForm Support

    Answered by Nik_C on October 03, 2016 at 09:47 AM

    Thank you for information.

    I'll make sure it reaches our developers. Could you please confirm if the error is happening on this form: http://www.jotform.me/form/62722042278453?

    Thank you!

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    Answered by WinOnIMG on October 03, 2016 at 03:34 PM

    Yep, It is still happening.

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    JotForm Support

    Answered by Nik_C on October 03, 2016 at 04:37 PM

    Thank you for letting us know.

    I'll inform our developers and we'll get back to you through this thread.

    Thank you for your patience.

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    Answered by grbroker on December 26, 2016 at 09:14 PM

    Hello, the email confirmation seems to be working now however, the SMS confirmation is still saying "something went wrong please try again. " 

     

    I have am using this for US only however I tried both US and international, neither seem to be working. I have not set voice authorization for this account but I can if I need to.

     

    Please check into this.

     

    Thank you,

    Adam

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    JotForm Support

    Answered by Kevin_G on December 26, 2016 at 11:02 PM

    @grbroker, 

    I have checked your form and I can see the same message appears when testing the widget; however, could you please enable the voice number and test your form again? 

    Please also let us know the results of your test on the other thread you originally opened about this concern, here's the link: https://www.jotform.com/answers/1019547 

    Discussing this matter on that thread will help us to properly assist you regarding the problem you're facing. 

    We will be glad to assist you. 

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    Answered by WinOnIMG on December 27, 2016 at 08:45 AM
    No it do not work.
    I have voice activated number.
    ...
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    JotForm Support

    Answered by amy on December 27, 2016 at 08:58 AM

    Hi Adam,

    Thank you for your response and update.

    One of our developers has been already working on it. When we've any update regarding this issue, our developer will inform you via this topic. Unfortunately we have no estimated time frame, because of the workload of our developers.

    Thank you for your patience.