How can I resend failed emails due to bounced email address?

  • Profile Image
    Asked on September 30, 2016 at 04:07 PM

    After our mailadress had been locked on a bounce list Ian helped us ealier today removing the bounce so we now again recieve  mails. BUT we need to have mails/submissions resend from september 15 and till today. How can we manage that?

  • Profile Image
    Answered on September 30, 2016 at 08:18 PM

    Glad to know your issue with the emails is now fixed. 

    Regarding to resend those failed emails, the only way would be y editing the submissions, this way you will re-send the email notifications to the email recipient addresses. 

    If you have auto-responders it will depend on the settings of your email, if it is set up to be sent when editing the submission then auto-responders will resend again, you can check this by opening the email auto-responder and going go the advanced tab: 

    To resend the emails, please go to the submissions page and click on the edit button: 

    Once there you can only submit the form again without making any change, it will trigger the email notification and auto-responder (if set up) again: 

    Hope this helps.