What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is it taking so long to export my data?

    Asked by kayemac on September 30, 2016 at 10:26 PM

    I've requested for this on september 26. still, it's saying it's in progress.

    export data
  • Profile Image
    JotForm Support

    Answered by Boris on October 01, 2016 at 11:19 AM

    I have checked your account, and I see the same - the exporting process seems to have gotten stuck on that day for your account:

    I have re-issued another request to export your account data, and it worked correctly this time. Please download the latest export of your account data from that same page:

    If you experience further issues, please let us know. Cheers.