Why is it taking so long to export my data?

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    Asked on September 30, 2016 at 10:26 PM

    I've requested for this on september 26. still, it's saying it's in progress.

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    Answered on October 01, 2016 at 11:19 AM

    I have checked your account, and I see the same - the exporting process seems to have gotten stuck on that day for your account:

    I have re-issued another request to export your account data, and it worked correctly this time. Please download the latest export of your account data from that same page:

    If you experience further issues, please let us know. Cheers.