Why can't I use any of my forms?

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    Asked on September 30, 2016 at 11:52 PM

    I received an email saying my 15 forms are grandfathered in but now when I try to use the link it says the form is over it's quota or something similar and won't allow me to use any forms.  

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    Answered on October 01, 2016 at 12:23 PM

    Hello sweetlifememories,

    It seems that the cause of the form's overlimit was not due to the forms but due to the payments you have received.

    Anyway, I have restarted your counter and your account should be active again.

    If you have other questions or concerns, please let us know.

    Thank you for your patience and we apologize for this inconvenience.


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    Answered on October 01, 2016 at 01:54 PM
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    Answered on October 01, 2016 at 05:26 PM

    @morgeeman - We already addressed your thread here https://www.jotform.com/answers/948120