What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I use any of my forms?

    Asked by sweetlifememories on September 30, 2016 at 11:52 PM

    I received an email saying my 15 forms are grandfathered in but now when I try to use the link it says the form is over it's quota or something similar and won't allow me to use any forms.  

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    JotForm Support

    Answered by liyam on October 01, 2016 at 12:23 PM

    Hello sweetlifememories,

    It seems that the cause of the form's overlimit was not due to the forms but due to the payments you have received.

    Anyway, I have restarted your counter and your account should be active again.

    If you have other questions or concerns, please let us know.

    Thank you for your patience and we apologize for this inconvenience.


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    Answered by morgeeman on October 01, 2016 at 01:54 PM
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    JotForm Support

    Answered by Jim_R on October 01, 2016 at 05:26 PM

    @morgeeman - We already addressed your thread here https://www.jotform.com/answers/948120