What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form issues

    Asked by adavis5078 on October 01, 2016 at 10:05 AM

    People are having issues using my form to register.  Only the past two days has this happened.  Please fix.  Thanks.

    thanks register fix
  • Profile Image
    JotForm Support

    Answered by Jim_R on October 01, 2016 at 05:55 PM

    Hello, can you please be more specific on what kinds of issues your users/respondents are having?

    I cloned your form to test if I could see any problems with it and failed to see one. I managed to view and submit it just fine. I was redirected to Paypal afterwards (with Vendor as the selected option).

    We would be able to help you better if we know the exact problem that needs to be looked at. So give us more detail about the issue and how to replicate it. Adding screenshots to your post will also help (here's how).

    If your form is embedded somewhere (a page/website), kindly give us the URL too so we can check from there. Hoping to hear from you soon.

  • Profile Image

    Answered by adavis5078 on October 01, 2016 at 06:45 PM
    I didnt have an issue either, but vendors are coming back saying that they are getting an error message and cannot proceed. I just upgraded yesterday but if I keep having issues it doesn't make sense to keep the membership. 
    May be a problem with mobile. I know one said she couldn't do it from her phone. 
    Sent from Yahoo Mail on Android

    On Sat, Oct 1, 2016 at 5:55 PM, JotForm wrote:
    New response received A new response has been received: Answered by Jim_R

    Hello, can you please be more specific on what kinds of issues your users/respondents are having?
    I cloned your form to test if I could see any problems with it and failed to see one. I managed to view and submit it just fine. I was redirected to Paypal afterwards (with Vendor as the selected option).
    We would be able to help you better if we know the exact problem that needs to be looked at. So give us more detail about the issue and how to replicate it. Adding screenshots to your post will also help (here's how).
    If your form is embedded somewhere (a page/website), kindly give us the URL too so we can check from there. Hoping to hear from you soon.
    View this thread on browser » Unsubscribe Thread 1475358955
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on October 02, 2016 at 01:05 AM

    I cloned your form and use my mobile phone to test it

    Everything worked fine as expected.

    If it's possible for you to ask your respondents what error(s) are they getting when they tried to register with your form, please do so. We may need to get those information or any other information that you think would help us reproduce the issue your respondents are getting. This way we would be able to test it and give you the best possible solution.

     

    We will wait for your response. Thank you.