- parsonsscholarsAsked on October 01, 2016 at 10:45 AM
The google spreadsheet that is created when I set up the integration is encrypted -- it's not plain language that people submitted in the forms.
- JotForm SupportJohn_BensonAnswered on October 01, 2016 at 06:30 PM
Your form has an encryption that is why the data showing in the Google Spreadsheet is encrypted. Unfortunately, decryption is not possible in the Google Spreadsheet Integration.
I suggest to check the form submissions page, upload the key and manually export it to Excel. You can also disable the encryption on your form if you want to use the Google Spreadsheet Integration.
Please check this guide for more information about encrypted forms:
Hope that helps.