What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting notifications

    Asked by pittiesandpalsrescue on October 01, 2016 at 11:22 AM

    Hi, we stopped receiving notifications when people fill out our forms. Everything looks okay with the notification set up. Can you take a look and see what might be the problem? Thank you. 

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    JotForm Support

    Answered by John_Benson on October 01, 2016 at 06:37 PM

    That's the reason why you're not getting any notifications. The email is in the bounce list. I went ahead and removed the email from it. You should be getting notifications now. 

    Check this guide to learn more on how to address concerns for emails landing in the bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you need further assistance.