What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Square payment form: Tax is not being counted

    Asked by thebidcalendar on October 01, 2016 at 12:15 PM
    Problem now is I did a test, and received the email notifying me that a
    credit card had been processed for a $1.00 transaction.
    Problem is, the tax is not reflected. See Attached.
    I have the tax set at 8.25%.
  • Profile Image
    JotForm Support

    Answered by Boris on October 01, 2016 at 12:46 PM

    We couldn't receive your attachment, because our forum software cannot accept images/files sent through email as attachments. To add an image to your reply, you would need to open your support thread directly, and attach the image to your post by following this guide:

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    This current support thread is here:

    https://www.jotform.com/answers/948015

    The only form in your account with a Square payment field is form 62738157109157, named  Credit Card Information, so I believe this was the one you were having troubles with. Upon cloning the form into my account, I do see that the taxes are set at 8.25%, but the total that gets charged in Test Mode is only the base product price itself - without taxes.

    I have escalated this to our developers for closer inspection, and we will update you here when there are any news in this regard. Thank you.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 03, 2016 at 04:20 PM

    Hi,

    This is now fixed.

    Best,