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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Square payment form: There is no automatic receipt sent to the customer

    Asked by thebidcalendar on October 01, 2016 at 12:16 PM
    Also, it seems like something should go the the person submitting the
    credit card info as a receipt for their purchase.
    In my Stripe processing when a credit card is entered and they hit the
    submit button, they receive a receipt of what they bought immediately.
    I follow up with my own receipt and paid invoice, however it might be
    hours, even next day before I am able to do so since I am in the field
    most of the time.
    Might add your online instructions as to the "how to's" leaves a lot to
    be desired.
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    JotForm Support

    Answered by Boris on October 01, 2016 at 12:50 PM

    To have an automatic confirmation email sent to the customer, your form must have an email field - so that your form can collect the email address from your customer.

    Once your form has an email field, simply set up an autoresponder:

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Your Stripe payment form already has both the email field and the autoresponder, while the Square payment form does not. Please add an email field for your customers, and set up an autoresponder, and then let us know should you still experience any issues with the automatic confirmation emails to your customers.

    Thank you.