What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not getting jot form notification emails

    Asked by laliz22 on October 01, 2016 at 12:32 PM

    I am not getting email notifications when people submit an order

    Emails Getting not getting email notifications email getting email
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    JotForm Support

    Answered by liyam on October 01, 2016 at 08:18 PM

    Hello,

    I have checked your email address and found it in the bounce list due to this reason:

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.

    Upon checking further your email history, I noticed that you are sending notifications using your email address as the sender and likewise as the receiver. This may have caused the blocking of Yahoo! in sending you your email alerts.

    Can you please change your sender email address to noreply@jotform.com or noreply@formresponse.com?

    Thanks.