I'm not getting jot form notification emails

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    laliz22
    Asked on October 01, 2016 at 12:32 PM

    I am not getting email notifications when people submit an order

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    liyam
    Answered on October 01, 2016 at 08:18 PM

    Hello,

    I have checked your email address and found it in the bounce list due to this reason:

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.

    Upon checking further your email history, I noticed that you are sending notifications using your email address as the sender and likewise as the receiver. This may have caused the blocking of Yahoo! in sending you your email alerts.

    Can you please change your sender email address to noreply@jotform.com or noreply@formresponse.com?

    Thanks.