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    Getting emails when form submissions arrive

    Asked by dweinapple on October 01, 2016 at 03:24 PM

    When my email was the only one listed in reply-to, I would receive submissions notifications; but after adding the second email address, neither of us seem to be getting the notifications.  (see screenshot) We're currently going into the spreadsheets created to see the activity.  Any suggestions?  Is it a bug?  Or is it only meant to use one email reply-to?

    Thanks

     

     

    Emails Submissions Getting JotForm uploads reply-to
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    JotForm Support

    Answered by liyam on October 01, 2016 at 10:50 PM

    Hello dweinapple,

    The email alert you're editing is an autoresponder email. This sends to the email address of the person who fills up and provides his email address in your form. This is designed to send to them and not to the form owner.

    Also, a reply-to field can only handle one email address and when a person clicks reply, it will only use the 1st email address and disregard the other.

    If you have more questions, please let us know.

    Thanks.