What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long should it take?

    Asked by morgeeman on October 01, 2016 at 03:29 PM

    How quickly should support get back to me? I have asked 2 time critical questions today (about 7 hours ago) and as yet had no response.

    At this rate my forms are going to be disabled through no fault of my own. Your help would be appreciated

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    JotForm Support

    Answered by EltonCris on October 01, 2016 at 03:58 PM


    Our sincerest apologies for the delayed response.

    Your account is now good to go.

    Kindly check. Thanks!

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    Answered by morgeeman on October 01, 2016 at 05:45 PM
    Thank you.