What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are your forms accessible?

    Asked by Jenny  on October 01, 2016 at 06:05 PM

    I couldn't find any accessibility statement on your site - are the forms compliant with WCAG, Section 508 or the Equality Act 2010?

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    JotForm Support

    Answered by Mike_G on October 02, 2016 at 12:05 AM

    We would like to apologize, however, we are not compliant with WCAG, Section 508 or the Equality Act 2010.

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    Answered by Mike Pluke  on December 05, 2016 at 06:33 PM

    That's a rather weak answer. What do you intend to do to address this significant weakness - and when?

    Meeting WCAG 2.0 is not rocket science if the tools used to create firms are designed correctly. Or are you saying that JotForm is comfortable that your users will be discriminating against a significant number of people who will be unable to use the forms they create?

    Mike

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    JotForm Support

    Answered by Mike_G on December 06, 2016 at 01:05 AM

    @Mike Pluke

    Not being compliant with the WCAG 2.0 does not mean that we do not completely have the most basic web accessibility features. Please understand that we may not deal with the biggest and most common barriers for disabled users, but we are not closing doors to such possibilities in the future as Jotform is constantly updating and continuously evolving.

    We also advise our users that if they want to make their forms to meet certain standards, they can download their form's "Full Souce Code". This way, if there are something that our form is lacking, they can try to fill it on their end.

    Thank you.

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    Answered by oswego308 on January 24, 2017 at 11:06 AM

    Hello,

    We are a large school district in Illinois and we use your service on a regular basis. Recently, it has been mandated that our website has to comply with WCAG 2.0, Section 508 and the Equality Act 2010. This includes any services or vendors displaying content on our website. 

    We are in need of either: 1) WCAG 2.0 Support and/or VPAT statements regarding web accessibility issues; or 2) written confirmation that any information you provide on or through our website on or after March 1, 2017 is accessible to individuals with disabilities and compliant with W3C Web Content Accessibility Guidelines 2.0 (“WCAG”) AA.

    Please be advised that going forward, we will not be able to enter or renew contracts with third-party vendors that are not compliant with WCAG 2.0 AA.

    If you need examples of what the WCAG 2.0 documents and VPAT statements would contain, please let me know.

    Thank you.

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    JotForm Support

    Answered by Mike_G on January 24, 2017 at 12:15 PM

    @oswego308

    I have moved your concern to a new thread. 

    Please click this link to access the thread created for your concern.

    Thank you.