Are your forms accessible?

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    Asked on October 01, 2016 at 06:05 PM

    I couldn't find any accessibility statement on your site - are your forms accessible? Are the forms compliant with WCAG, Section 508 or the Equality Act 2010?

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    Answered on October 02, 2016 at 12:05 AM

    Update (December 10, 2019): JotForm Accessible Forms is available.

    We are excited to announce JotForm Accessible Forms. Now you can create Section 508 and WCAG 2.1 Level A and Level AA compliant forms.

    Here is our detailed user guide: How Can I Make My Forms Accessible

    You can also check JotForm Accessible Forms to learn more about our accessibility features.

    You can read more on web accessibility standards

    We would like to apologize, however, we are not compliant with WCAG, Section 508 or the Equality Act 2010.

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    Mike Pluke 
    Answered on December 05, 2016 at 06:33 PM

    That's a rather weak answer. What do you intend to do to address this significant weakness - and when?

    Meeting WCAG 2.0 is not rocket science if the tools used to create firms are designed correctly. Or are you saying that JotForm is comfortable that your users will be discriminating against a significant number of people who will be unable to use the forms they create?


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    Answered on December 06, 2016 at 01:05 AM

    @Mike Pluke

    Not being compliant with the WCAG 2.0 does not mean that we do not completely have the most basic web accessibility features. Please understand that we may not deal with the biggest and most common barriers for disabled users, but we are not closing doors to such possibilities in the future as Jotform is constantly updating and continuously evolving.

    We also advise our users that if they want to make their forms to meet certain standards, they can download their form's "Full Souce Code". This way, if there are something that our form is lacking, they can try to fill it on their end.

    Thank you.

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    Answered on January 24, 2017 at 11:06 AM


    We are a large school district in Illinois and we use your service on a regular basis. Recently, it has been mandated that our website has to comply with WCAG 2.0, Section 508 and the Equality Act 2010. This includes any services or vendors displaying content on our website. 

    We are in need of either: 1) WCAG 2.0 Support and/or VPAT statements regarding web accessibility issues; or 2) written confirmation that any information you provide on or through our website on or after March 1, 2017 is accessible to individuals with disabilities and compliant with W3C Web Content Accessibility Guidelines 2.0 (“WCAG”) AA.

    Please be advised that going forward, we will not be able to enter or renew contracts with third-party vendors that are not compliant with WCAG 2.0 AA.

    If you need examples of what the WCAG 2.0 documents and VPAT statements would contain, please let me know.

    Thank you.

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    Answered on January 24, 2017 at 12:15 PM


    I have moved your concern to a new thread. 

    Please click this link to access the thread created for your concern.

    Thank you.

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    Answered on March 06, 2017 at 12:14 PM

    Hello, I think it would be in JotForm's best interest to at least provide a written statement regarding your attempts to comply with WCAG, Section 508 or the Equality Act 2010. The form applications you provide are excellent, however all web developers must face the facts regarding compliance and the impact of their work on all users. I hope to see some progress from JotForm regarding accessibility. Thanks.
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    Answered on March 06, 2017 at 01:26 PM


    I have moved your concern to a new thread so we can assist you properly. Please wait for our response on this thread:

    Thank you.

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    Answered on December 10, 2019 at 09:41 AM

    UPDATE: We are now supporting accessible forms.

    We're happy to announce to you that JotForm now lets you create forms that are Section 508 and WCAG 2.1 Level A and AA compliant!

    To make your form accessible, open it on the form builder, then go to:

    1) Settings

    2) Click on the Form Settings.

    3) Click on the Show More Options.



    4) Switch the Form Accessibility option to Enabled.


    Our form builder will then analyze your form. If any accessibility issues are detected, warn you on the aspects that should be fixed to make the form accessible.

    After that, all you need to do is adjust the form to address detected issues if there are any until all of the issues are resolved.

    Also, please note that if your form is created in the old(Legacy) layout, you will see an Accessibility Enhancer Widget added to your form. This widget will automatically make your classic form more accessible, by improving the appearance of form validation warnings, and also adds ARIA(Accessible Rich Internet Applications Suite) attributes to your form. This widget is not needed for Card Layout forms. You may optionally consider selecting one of the ready-to-use accessible form themes. They are marked with a little human body icon in the form designer.


    For more information on how to use the Accessible Forms option, you can check out this guide.

    If you require any further assistance feel free to contact us!