What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Dynamic Dropdown Widget: Default values prevents the form from being submitted

    Asked by bmberetta on October 01, 2016 at 06:51 PM

    I have set up a PayPal integration on the form in question. The form worked for 33 submissions and then abruptly stopped working. The page hangs once the Submit button is pressed... I have tried various options, including redoing the integration, but have not managed to resolve the issue. What would be the next steps to debug the issue?

    Page URL:
    https://www.jotform.com//?formID=62444582052150

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 02, 2016 at 01:59 AM

    Hi,

    Thanks for reporting. We will check your form and get back to you with our findings.

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 02, 2016 at 02:12 AM

    I was able to reproduce the problem. It seems the dynamic dropdown widget is preventing the form from submitting it.

    I have now raised this to our developers for a resolution. They will update you here once this is fixed.

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 03, 2016 at 08:38 AM

    This problem is now fixed. Your form should be working fine by now.

  • Profile Image

    Answered by   on October 03, 2016 at 08:45 AM

    Just tested this out. Working fine again. Many thanks for your support.

  • Profile Image

    Answered by bmberetta on October 03, 2016 at 08:46 AM

    Tested this out. Form is working fine again. Thanks for your support.

  • Profile Image

    Answered by bmberetta on October 03, 2016 at 09:54 AM

    It appears I may have been too quick on stating that the fix works. If you use Chrome for the browser, and work your way through the form, when selecting "submit" you get the following error

    If you work your way back in the form to find the issue, you get the following error message

    As can be seen the selection is made. What can be the problem here?

     

    Interestingly, Firefox and Safari do not show the initial error, they simply hang with a "waiting" message.

  • Profile Image
    JotForm Support

    Answered by Kiran on October 03, 2016 at 12:54 PM

    I have checked your JotForm and see that the form is currently unavailable message. Could you confirm which form that you are testing so that we can further investigate the issue? Also, please try opening the form in a private/incognito window and submit to see if that helps.

    Thanks!

  • Profile Image

    Answered by bmberetta on October 03, 2016 at 01:15 PM

    The form has been re-enabled. I tried with a FireFox private window and received the same message, see screenshot below.

  • Profile Image
    JotForm Support

    Answered by Kiran on October 03, 2016 at 02:34 PM

    I have tried submitting your form now using Chrome and Firefox. I see that the form is redirecting to PayPal without any issue at my end.

    Could you try force reloading the form using Ctrl+F5 and see if that helps? Let us know how it goes.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Kiran on October 03, 2016 at 04:10 PM

    Unfortunately, your response is not posted here on this thread. Here it is for reference. 

    Thanks for testing again. Did you leave the "Choice of shooting line (1st and 2nd choice)" selection as default, or did you make a selection. What I've found in my testing is that if I leave the selection at defaults, the form hangs. If I change the selection, then the form passes.

    I tested with the force-reload, there is no change in behavior.

     

    It seems that the issue is happening again. I am able to replicate the issue now. Let me send a note to our backend team to take a look at this again. We'll let you know once it is resolved.

    Thank you for your patience and undesrtanding.

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 04, 2016 at 12:57 AM

    @bmberetta

    Our apologies. Something broke while our devs are working on this. It should be fully working now.

    I also tested your form and it is now submitting normally as usual.

  • Profile Image

    Answered by bmberetta on October 04, 2016 at 08:12 AM

    Thank you. I've tested the form and can confirm it is working correctly.

     

    Many thanks for the help.