What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I added a Square payment option to one of my forms and ran a couple of test mode transactions. Why are these counted against my monthly allocation?

    Asked by Pack181 on October 01, 2016 at 09:00 PM

    My Square connection was set to test mode, meaning nothing gets sent to Square for processing.

    My Forms payment option and square payment
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    JotForm Support

    Answered by liyam on October 02, 2016 at 03:35 AM

    Hello,

    Actual submissions, whether test or for actual payment submission, counts as an actual submission and payment. However, for consideration, you can notify us regarding your testing in order for us to restart your counter. 

    Thanks.

  • Profile Image

    Answered by Pack181 on October 03, 2016 at 04:45 PM
    I am finished with my testing, please reset my counter. I need to go live
    with this in a couple of days and will need all 10 submissions unless I can
    get 20 for the Cub Scout Pack.
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on October 03, 2016 at 09:19 PM

    Thanks for letting us know, Pack181. I have now restarted your monthly submissions counter.

    If you have other questions, please let us know.

     

  • Profile Image

    Answered by Pack181 on October 07, 2016 at 11:00 PM

    I'm having an issue now with allowing my users to choose to not use the Square payment option and instead pay by check.  I added some conditional statements to show/hide the Square payment field but it seems like the form is requiring it to be filled out even though I've set Not Required.

     

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    JotForm Support

    Answered by liyam on October 07, 2016 at 11:22 PM

    Hello Pack181,

    I have moved your question to another thread since the matter on this thread is quite different from the one you have just raised. You can find the new thread on this link.

    We'll provide you a response in a short while.

    Thanks.