I added a Square payment option to one of my forms and ran a couple of test mode transactions. Why are these counted against my monthly allocation?

  • Pack181
    Asked on October 1, 2016 at 9:00 PM

    My Square connection was set to test mode, meaning nothing gets sent to Square for processing.

  • liyam
    Replied on October 2, 2016 at 3:35 AM

    Hello,

    Actual submissions, whether test or for actual payment submission, counts as an actual submission and payment. However, for consideration, you can notify us regarding your testing in order for us to restart your counter. 

    Thanks.

  • Pack181
    Replied on October 3, 2016 at 4:45 PM
    I am finished with my testing, please reset my counter. I need to go live
    with this in a couple of days and will need all 10 submissions unless I can
    get 20 for the Cub Scout Pack.
    ...
  • liyam
    Replied on October 3, 2016 at 9:19 PM

    Thanks for letting us know, Pack181. I have now restarted your monthly submissions counter.

    If you have other questions, please let us know.

     

  • Pack181
    Replied on October 7, 2016 at 11:00 PM

    I'm having an issue now with allowing my users to choose to not use the Square payment option and instead pay by check.  I added some conditional statements to show/hide the Square payment field but it seems like the form is requiring it to be filled out even though I've set Not Required.

     

  • liyam
    Replied on October 7, 2016 at 11:22 PM

    Hello Pack181,

    I have moved your question to another thread since the matter on this thread is quite different from the one you have just raised. You can find the new thread on this link.

    We'll provide you a response in a short while.

    Thanks.