What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is JotForm offering white label access for clients?

    Asked by nutrbrandi on October 01, 2016 at 10:29 PM

    Any chance JotForm is now considering offering white label access for clients??  I just created a sub-user account to test the functionality, and an email came from JotForm requesting the sub-user sign up with JotForm to access the form.  *sigh

    I need to be able to give my client a username and password to access as a sub-user (to review entries and reports/analytics from entries), without them knowing I'm using JotForm.  Mark is making very valid points and clearing explaining the reasoning why this is a much needed feature for JotForm clients (as Mark says, revealing to our clients that we're using JotForm is NOT an acceptable option).  

    I've been using another form builder and I've seen other form builders that accommodate an entirely white-labelled access, and I'm surprised you haven't incorporated this functionality with JotForm (given what a great platform you have).  I was hoping to use JotForm because it has every feature/functionality I need to incorporate into the form I'm creating...but I won't be able to do so unless my clients can view entries and see some reports generated from the entries themselves - in white label format!    

    white label
  • Profile Image
    JotForm Support

    Answered by liyam on October 02, 2016 at 04:26 AM

    Hello,

    You can try using JotForm Anywhere to be able to embed the form builder on your website.  Feel free to check this out and let us know if you have questions or concerns: https://www.jotform.com/anywhere/

    Thanks.

  • Profile Image

    Answered by nutrbrandi on October 02, 2016 at 07:03 AM

    Thank you for your response.  I have checked out the link - this doesn't look to be white labelled... I notice in the FAQ that if more than 100 submissions of their form are received/month, JotForm will ask users to upgrade to a paid plan.  And when I viewed the example site, I notice your logo at the top of the form.  Thanks for the suggestion, but unfortunately, that doesn't seem to be a solution to the issue.  

  • Profile Image
    JotForm Support

    Answered by jonathan on October 02, 2016 at 10:04 AM

    Hi,

    Do you perhaps meant using JotForm on your own domain? Is this what you meant by the white label access?

    You can actually do use custom domains on your form. Please refer to the user guide:  

    How-to-use-Custom-Domains-with-Jotform

    We do had a licensing option before but we have stopped providing it already and concentrated instead on our Form Builder.

    You can check this similar discussion thread for more helpful info.

    https://www.jotform.com/answers/504473-Do-you-have-a-white-label-option

    Please let us know if there is more we can help you with.

    Regards

     

  • Profile Image

    Answered by nutrbrandi on October 02, 2016 at 10:37 AM

    Hi, 
    Using on my own sub domain is one part of it, and I would need to do that as well. However, I need my clients to be able to login as a sub-user (with their own username and password), to view submissions and generate reports from the submissions, WITHOUT any reference to JotForm.  The original thread I posted my question in had several comments back and forth from another person (Mark), explaining the functionality I'm asking about as well - if you're not clear on what I'm asking, that thread may help clarify the question in order to provide an answer... at the point of the last comment in that thread, JotForm did not offer what we're asking about, but I'm wondering if this functionality is now available?  

  • Profile Image
    JotForm Support

    Answered by liyam on October 02, 2016 at 12:14 PM

    Thanks for the clarification, nutrbrandi.

    Unfortunately, as mentioned by Jonathan. We no longer offer licensing of the form builder for whitelabel. The request also which was asked from another thread still does not exist. bSo you are limited to the options that we have recommended.

    Thanks.

  • Profile Image

    Answered by nutrbrandi on October 02, 2016 at 12:29 PM

    Thank you for the update.  

  • Profile Image

    Answered by annettetg on October 17, 2016 at 05:37 PM

    I just posted the below on an older forum post about the same thing, so thought I'd include it on this post too.

    I too am looking for a way where I can give access for my clients to view and edit their submissions if required. I love Jotform and use it for many of my clients, BUT the one thing missing is for us designers to give a white label option for this access to our clients.

    Ideally it would be great if I could setup a sub-login for my clients under my account, so they can see their submissions and do reports, but I don't want them to see the Jotform branding or have them receive any information from Jotform etc.

    You might think that you would be missing out on revenue by providing this unbranded user area, but in reality my clients wouldn't be candidates for a creating forms, that is what they pay designers to do it for them. So in fact if you offered this, you would probably increase your revenue from designers as it becomes a much more powerful tool for us.

    Really hoping this can be developed as it has been a request for many years.

  • Profile Image
    JotForm Support

    Answered by david on October 17, 2016 at 06:41 PM

    @annettetg I responded to your request in the other thread this one was extended from:

    https://www.jotform.com/answers/283181

    If you have any further questions, let us know and we will be happy to help.