Not receiving ANY forms at all for months

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    jbbman
    Asked on October 01, 2016 at 11:41 PM

    I've been able to log in quiet regularly for certain forms, but it's really starting to get on my nerves that I get 0 notifications from my forms. I'm pro now at setting up and customizing notifications. 

    Is there something on the server end that is preventing from NOTIFICATION EMAILS being mailed? 

    I delete the email auto-responders and set them up from scratch. I've checked spam. I've checked with Google Apps for Work on any blocks and even white listed jotform.

    HELP! 

     

     

     

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    liyam
    Answered on October 02, 2016 at 05:00 AM

    Hello jbbman,

    May I recommend next time that should you encounter any issue, please do report it to us as soon as you can so for us to be able to investigate an issue.

    As I have checked your email address, I found that it landed in the bounce list because of this error:

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com

    This may be a temporary glitch on your mail server but because your email's server made a bounce back, it then made permanent to not deliver emails to your email address. But anyhow, I have now removed your email from the bounce list. So JotForm's mail server should start sending emails again to your email address.

    Please do observe if your email address still continue to not receive emails by checking your email activity history. This guide will walk you through to know how: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Thanks.

  • Profile Image
    jbbman
    Answered on October 02, 2016 at 12:45 PM
    Thank you so much for your help.
    I didn't know this history feature existed.
    I will start monitoring.
    Thank you.
    -Jeremy
    *JEREMY BROEKMAN*
    *Creative Director | Account Director*
    ☎ (818) 212-9201
    ♔ jeremy@broekmancomm.com
    ☆ www.broekmancomm.com



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  • Profile Image
    Jim_R
    Answered on October 02, 2016 at 04:09 PM

    I'm glad my colleague was able to help.

    On top of that, assuming you found some emails showing as FAILED on your EMAIL HISTORY, you can also fix this from your end by checking these emails if they are on the bounce list and remove them by following this guide on How-to-Remove-Your-Email-Address-from-Bounce-List

    Don't hesitate to open a new thread if you have other questions.