What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm keeps logging me out

    Asked by jeanneo on October 02, 2016 at 10:03 AM

    Jotform keeps logging out and giving me fatal errors. Signing back in has recovered the forms so far twice. What could be happening?

    Page URL:
    problemiswhenIopenjotform

    JotForm logging and in
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    JotForm Support

    Answered by Kiran on October 02, 2016 at 02:01 PM

    Generally, this issue occurs when there is a compatibility issue with the browsers. Which browser are you using? We recommend using  Google Chrome or Mozilla firefox with JotForm. If you are logging out from JotForm, the login session may have timed out. Please try using a different browser and see if you are experiencing the same issue.

    If you can provide us with a screenshot of the error, we can further investigate the issue and provide you with necessary assistance. 

    Thanks!