What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The form calculator doesn't include the 1st question [1st row] in the total.

    Asked by leestillerman on October 02, 2016 at 04:25 PM

    The total for the survey should be 27, but only goes up to 24 b/c question 1 is being excluded.

    Page URL:

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    JotForm Support

    Answered by liyam on October 02, 2016 at 06:05 PM


    Please try removing all the descriptive text in setting the calculation values of the column on your matrix field (sample highlighted below):

    Please let us know if the problem persists after the change.


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    Answered by leestillerman on October 03, 2016 at 07:45 PM
    It worked! Thank you!!
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    JotForm Support

    Answered by liyam on October 03, 2016 at 09:22 PM

    I'm glad that your form is working properly now :)

    If you have other questions or concerns, please do not hesitate to start a new topic to let us know.