What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Receiving Emails on PayPal Forms?

    Asked by yloucopoulos on November 27, 2010 at 01:16 PM


    I am not receiving the notification emails for the form....  http://www.jotform.com/form/3305837911

    I'm not sure whether the Paypal payment needs to be completed in order to receive the email. If so, is there a way of receving the form details if people don't pay?

    If not, and this is a genuine problem, please can you rectify.

    Many thanks,


  • Profile Image
    JotForm Founder

    Answered by aytekin on November 28, 2010 at 05:01 AM

    Yes, the emails are only sent when the PayPal payments complete. Just clicking on submit will not send emails. The user has to actually complete the payment.

    You can see pending submissions form "Submissions" page. There is a "Pending Submissions" button at the top.