Form has no response.

  • acaa
    Asked on October 2, 2016 at 8:25 PM

    My form "ACAA Annual Membership Registration/Renewal ver 2.0" did not response after I submitted it. The message is "Please wait..." all the time. I don't know what's wrong, please help.

    Page URL: https://www.jotform.us/form/62706484252154?preview=true
  • Chriistian Jotform Support
    Replied on October 2, 2016 at 10:36 PM

    I can't seem to replicate the issue on the cloned version of your form. I didn't get stuck to "Please Wait" after submission. I was immediately redirected to the Paypal page where I was able to complete the payment. https://form.jotform.com/62758904786978  

    Form has no response Screenshot 20

    I also made a test on your original form, and I was unable to replicate the issue there as well. Can you please clear your browser cache and your form cache to refresh the form and try submitting it again?

    If the issue still persists on your end, please let us know.
    Thank you.

  • technicall
    Replied on October 2, 2016 at 11:00 PM

    I am having the same issues and have reported it over a week ago.

    I also just replied back to another user having this problem.

     

    There seems to be a more general problem at Jotform's end that is causing this.

     

    Clearing the browser cache does not help.

    It seems to be working intermittently.  

    I can sumbit my forms fine, but I have had numerous customers call saying they are getting stuck on "Please wait"

  • Ashwin JotForm Support
    Replied on October 3, 2016 at 12:07 AM

    Hello technicall,

    I have moved your question to a new thread so that we can address your issue separately. You will be answered in the following thread:  https://www.jotform.com/answers/948659 

    Thank you!