- acaaAsked on October 02, 2016 at 08:25 PM
My form "ACAA Annual Membership Registration/Renewal ver 2.0" did not response after I submitted it. The message is "Please wait..." all the time. I don't know what's wrong, please help.
- JotForm SupportChriistianAnswered on October 02, 2016 at 10:36 PM
I can't seem to replicate the issue on the cloned version of your form. I didn't get stuck to "Please Wait" after submission. I was immediately redirected to the Paypal page where I was able to complete the payment. https://form.jotform.com/62758904786978
I also made a test on your original form, and I was unable to replicate the issue there as well. Can you please clear your browser cache and your form cache to refresh the form and try submitting it again?
If the issue still persists on your end, please let us know.
- technicallAnswered on October 02, 2016 at 11:00 PM
I am having the same issues and have reported it over a week ago.
I also just replied back to another user having this problem.
There seems to be a more general problem at Jotform's end that is causing this.
Clearing the browser cache does not help.
It seems to be working intermittently.
I can sumbit my forms fine, but I have had numerous customers call saying they are getting stuck on "Please wait"
- JotForm Supportashwin_dAnswered on October 03, 2016 at 12:07 AM
I have moved your question to a new thread so that we can address your issue separately. You will be answered in the following thread: https://www.jotform.com/answers/948659