What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form has no response.

    Asked by acaa on October 02, 2016 at 08:25 PM

    My form "ACAA Annual Membership Registration/Renewal ver 2.0" did not response after I submitted it. The message is "Please wait..." all the time. I don't know what's wrong, please help.

    Page URL:

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    JotForm Support

    Answered by Chriistian on October 02, 2016 at 10:36 PM

    I can't seem to replicate the issue on the cloned version of your form. I didn't get stuck to "Please Wait" after submission. I was immediately redirected to the Paypal page where I was able to complete the payment. https://form.jotform.com/62758904786978  

    I also made a test on your original form, and I was unable to replicate the issue there as well. Can you please clear your browser cache and your form cache to refresh the form and try submitting it again?

    If the issue still persists on your end, please let us know.
    Thank you.

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    Answered by technicall on October 02, 2016 at 11:00 PM

    I am having the same issues and have reported it over a week ago.

    I also just replied back to another user having this problem.


    There seems to be a more general problem at Jotform's end that is causing this.


    Clearing the browser cache does not help.

    It seems to be working intermittently.  

    I can sumbit my forms fine, but I have had numerous customers call saying they are getting stuck on "Please wait"

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    JotForm Support

    Answered by ashwin_d on October 03, 2016 at 12:07 AM

    Hello technicall,

    I have moved your question to a new thread so that we can address your issue separately. You will be answered in the following thread:  https://www.jotform.com/answers/948659 

    Thank you!