changing my plan

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    Asked on October 02, 2016 at 10:22 PM

    Last month,I changed my plan to downgrade.

    But it seems to have not  changed yet.

    l think it must have been changed on October 2nd.



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    Answered on October 02, 2016 at 11:43 PM

    I have checked your account and I see that it is already scheduled for a downgrade on October 4, 2016. That is the end of your billing period for your Bronze Monthly plan.

    Thank you.

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    Answered on October 03, 2016 at 05:54 AM

    Thank you for your answer 

    l have mistaken that date.

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    Answered on October 03, 2016 at 08:54 AM

    On behalf of my colleague, you're welcome.

    Please let us know if we can be of any more assistance.

    Thank you!