Received an error saying that there is an error with my SMTP configuration

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    Asked on October 02, 2016 at 10:51 PM

    hi..i received email from JotForm as below:

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 62718110102440 to to prevent issues arising from your account.

    Please log in to your JotForm account ( to correct your SMTP configuration.

    If you have questions, please post your questions to or send an email to

    All the best,
    JotForm Support

    P.S. This is an auto-generated email, please do not reply here.

    FYI im using personal gmail account,turn on Less Secure Apps already and my setting for SMTP as below:

    email address:

    port: 587

    host name:

    user name:

    password: my gmail password

    security protocol: TLS

    Please teach my how to solve this issu

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    Answered on October 02, 2016 at 11:19 PM

    The email you received, as indicated, is an auto-generated email that will be sent if there are changes made in the email address used in the SMTP configuration.

    I suggest that you remove your SMTP from your account and add it back again. Also, please re-add it as a sender email of your form.

    If you have any further question, please feel free to get back to us.

    Thank  you.

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    Answered on October 02, 2016 at 11:23 PM