Bounce List Issue

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    hkite
    Asked on October 03, 2016 at 12:58 AM

    Why my email has always been moved to the bounce every few months, even I had removed it for few times.

    It makes me missed some very important notification. This feature makes huge disadvantage to the users, to be honest. 

    Can you fix it? 

  • Profile Image
    Rose
    Answered on October 03, 2016 at 02:19 AM

    We are sorry for the issue you have been experiencing for a while. 

    There could be several reasons why your e-mail has moved to our bounce list. However,  you can find more detail about our recommendation to avoid bouncing related issue at following guidance. 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have more questions, please feel free to contact us. We would be pleased to assist you for any issue you may have.