What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bounce List Issue

    Asked by hkite on October 03, 2016 at 12:58 AM

    Why my email has always been moved to the bounce every few months, even I had removed it for few times.

    It makes me missed some very important notification. This feature makes huge disadvantage to the users, to be honest. 

    Can you fix it? 

    bounce list bounce email months times
  • Profile Image
    JotForm Support

    Answered by Rose on October 03, 2016 at 02:19 AM

    We are sorry for the issue you have been experiencing for a while. 

    There could be several reasons why your e-mail has moved to our bounce list. However,  you can find more detail about our recommendation to avoid bouncing related issue at following guidance. 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have more questions, please feel free to contact us. We would be pleased to assist you for any issue you may have.