What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade Plan

    Asked by rkratlian on April 25, 2012 at 06:58 PM

    I selected Account Settings and clicked on Cancel to downgrade from Premium to Fee but it doesn't respond to the change and just brings me to the PayPal logon page. Can you please downgrade me since we did not get the traffic we expected for our event. Thank you.

    Richard Kratlian

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    Answered by fxr on April 25, 2012 at 07:19 PM

    Please follow these steps to cancel your Paypal subscription:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.