Auto Notification not sending to one recipient

  • Profile Image
    stefanlukes
    Asked on October 03, 2016 at 03:57 AM

    Hi,

    There has been one email address that has not been receiving the notification emails from the form in my list of recipients.  

    It's dave@roydonnelly.co.uk

    Another recipient jason-clark@outlook.com said he found them in his spam folder and white listed the address, but dave@roydonnelly.co.uk says he does not see them in his spam folder at all.

    Do you have any suggestions or ideas? I know this company uses outlook as there mail client

     

    Thanks

  • Profile Image
    liyam
    Answered on October 03, 2016 at 05:39 AM

    Hello,

    There seems to be no problem with the email deliveries from our end.

    If the email address dave@roydonnelly.co.uk is using an email client app such as Eudora or MS Outlook, can you ask him to check via webmail (login to the email account via browser) and check the spam folder there?  Chances are, the emails landed there and for such reason that the email client app was not able to download/sync the emails with the local inbox.

    Thanks.