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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have not been receiving my email confirmation

    Asked by Cumberlandtrace on October 03, 2016 at 07:51 AM

    About a week ago I stopped getting emails I went in to settings and do not see anything that would of caused that to happen.

    email receiving Emails settings and Week
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    JotForm Support

    Answered by candy on October 03, 2016 at 10:45 AM

    I've checked your both e-mail addresses.

    Everything is fine in your first e-mail address ( ddunevy@gmail.com)

    But your second e-mail address (ddunevy@cardon.us) was in the Bounce list as you can see in the screenshot below.

    I've fixed it. You are able to receive your e-mails now.

    Thanks,