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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can not reset my Password

    Asked by Amanda  on October 03, 2016 at 09:25 AM

    Good morning,

    I have gone through the motions twice to reset my password for my Jotforms account and I have not received either emails to the specific email, listed above. It is not being filtered to spam so I do not know why it is not going through. Any help is appreciated, thank you, Amanda

    reset my password not reset can Emails and email not received
  • Profile Image
    JotForm Support

    Answered by david on October 03, 2016 at 12:13 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I send the password reset email and it looks to have gone through this time.  Check your inbox to see if it has.

  • Profile Image

    Answered by Zyacorp_Cinemagic on October 03, 2016 at 12:45 PM
    David,
    Oh no, I will go in and fix that as soon as I can. I need the emails from Jotforms haha. Thank you for your help!
    Ms. Amanda Ross | Graphic Designer at Zyacorp Inc.
    80 Palomino Lane, Bedford, NH 03110
    t: 603.622.8879 | f: 603.625.5875 | e: a_ross@zyacorp.com
    www.zyacorp.com | www.cinemagicmovies.com
    [cid:image001.jpg@01D21D6F.AD8E3880] [cid:image002.png@01D21D6F.AD8E3880] [cid:image003.png@01D21D6F.AD8E3880] [cid:image004.png@01D21D6F.AD8E3880] [cid:image005.png@01D21D6F.AD8E3880]
    This communication is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and exempt from disclosure. If the reader of this communication is not the intended recipient or the employee or agent responsible for delivering to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you received this communication in error, please immediately notify us by telephone.
    ...
  • Profile Image
    JotForm Support

    Answered by david on October 03, 2016 at 02:02 PM

    Emails should now be sending to your address.  Keep an eye on notifications send to that address for a bit to ensure they are not still being filtered.