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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    can't see upgrade on account...

    Asked by GregAlan12 on November 27, 2010 at 09:40 PM

    I took my original account and upgraded for the company I built the form for.

    They used they're credit card and paid for 1 year, possibly when they filled out

    the payment info didn't get credited to account that has they're form. so we need to change the

    user name and info on my account to them so it shows premium account.


    how do I do that?



  • Profile Image
    JotForm Founder

    Answered by aytekin on November 28, 2010 at 03:49 AM

    On the upgrade form there is a JotForm Login Name field. I think you have changed that accidentally. I fixed that and now your account is Premium.

    Thanks for choosing JotForm!