- LuciAsked on April 25, 2012 at 09:05 PM
hi - i need to get my account active - i think the day you billed it did not work but i have not been able to update payment info - so i need this working, please - how can i do & can i retrieve my forms?
thanks in advance for help, Luci
- jeanettebmzAnswered on April 25, 2012 at 09:25 PM
The account linked to this email : email@example.com Is already active and the current plan is PREMIUM . This account also contains 3 forms
You would probably need to log out, clear the browser cookies and login again
- jeanettebmzAnswered on April 25, 2012 at 11:21 PM
Ok, my fault. My apologies for the misinformation provided above.
Upon doing a deep research, the last monthly payment was made on April 9 but then it was cancelled on April 11.
Please go ahead and re-suscribe to Premium as your account has been downgraded to Free