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    hi - i can not log in to my account

    Asked by Luci on April 25, 2012 at 09:05 PM

    hi - i need to get my account active - i think the day you billed it did not work but i have not been able to update payment info - so i need this working, please - how can i do & can i retrieve my forms?

    thanks in advance for help, Luci

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    Answered by jeanettebmz on April 25, 2012 at 09:25 PM

    The account linked to this email : info@ecominerals.com.au Is already active and the current plan is PREMIUM . This account also contains 3 forms

    You would probably need to log out, clear the browser cookies and login again

     

    Jeanette

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    Answered by jeanettebmz on April 25, 2012 at 11:21 PM

    Ok, my fault. My apologies for the misinformation provided above.

    Upon doing a deep research, the last monthly payment was made on April 9 but then  it was cancelled on April 11.

    Please go ahead and re-suscribe to Premium as your account has been downgraded to Free

    Jeanette