File uploads: Incomplete values error is displayed for file upload fields with the forms having PayPal Pro integration

  • Profile Image
    diegodrodriguez
    Asked on October 03, 2016 at 12:24 PM

    Hi:

    I just run a test on this form after complaints from customers.

    After I completed all the information, including payment information and uploaded document (small pdf for test purposes.), I received the attached "incomplete values" error message. It says "-Upload: is required" and I did uploaded a document.

    The payment goes through, I receive the PayPal payment confirmation email, but I am not receiving the email with the order (form information).

    Please help me fix this soon, since I am receiving several payments (and repeated payments) and I don't know who are sending them and I am not being able to provide my service, since I am not receiving the documents to work on.

    Thanks,

     

  • Profile Image
    david
    Answered on October 03, 2016 at 04:44 PM

    There looks to be an issue with the validation for your form.  Trying setting the file upload to not be required.  I am looking into this further, however, for the time being, setting the file upload field in your form as not required will allow for the form to complete submissions.

  • Profile Image
    diegodrodriguez
    Answered on October 03, 2016 at 05:10 PM

    I changed the field to not required and run a new test. I receive the submissions now, but with no files attached. It looks like there is an issue with the upload feature.

  • Profile Image
    david
    Answered on October 03, 2016 at 06:24 PM

    Are files being attached to the submissions that are not receiving uploads?  Let us know what you can and we will forward this to our developers to have a look.

  • Profile Image
    diegodrodriguez
    Answered on October 03, 2016 at 06:39 PM

    Yes. I tested the form by completing it, uploading a sample pdf file and paying. I can submit it perfectly now. It shows no errors there. It shows me the confirmation message that the submission was successful. The payment is processed correctly also. But the email I receive with the submission info is not including the uploaded file.

  • Profile Image
    Kiran
    Answered on October 03, 2016 at 11:33 PM

    I have cloned your JotForm to my account and tested with a sandbox account. I am able to replicate the issue at my end. When the upload field is marked as required field, it displayed Incomplete values error message. Let me forward the issue to our backend team to take a look.

    Once we have any update in this regard, you'll be posted here. Thank you!

  • Profile Image
    diegodrodriguez
    Answered on October 04, 2016 at 09:46 AM

    I noticed there is a conflict between the upload feature and the payment integration. When I cloned the form and deleted the payment feature, the submission includes the uploaded file, but when I add the payment feature again, then the submission won't include the upload.

  • Profile Image
    Kiran
    Answered on October 04, 2016 at 11:02 AM

    Yes. You are right. The issue is forwarded to our backend team to take a look. We'll update you here as soon as we have any information in this regard.

    Thank you for your patience. 

  • Profile Image
    Kiran
    Answered on December 20, 2016 at 02:47 AM

    The issue seems to be resolved now. Could you check once and let us know if the issue still persists?

    We are sorry for the trouble caused.

  • Profile Image
    candy
    Answered on December 20, 2016 at 02:53 AM

    Hello @diegodrodriguez,

     

    Did you respond this thread? Because we have seen this thread is in the inbox again. However, we are not able to view your answer.

     

    Could you please answer this thread again?

    Thanks in advance.