What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File uploads: Incomplete values error is displayed for file upload fields with the forms having PayPal Pro integration

    Asked by diegodrodriguez on October 03, 2016 at 12:24 PM

    Hi:

    I just run a test on this form after complaints from customers.

    After I completed all the information, including payment information and uploaded document (small pdf for test purposes.), I received the attached "incomplete values" error message. It says "-Upload: is required" and I did uploaded a document.

    The payment goes through, I receive the PayPal payment confirmation email, but I am not receiving the email with the order (form information).

    Please help me fix this soon, since I am receiving several payments (and repeated payments) and I don't know who are sending them and I am not being able to provide my service, since I am not receiving the documents to work on.

    Thanks,

     

    Page URL:
    https://tranlanguage.com/certified-translations-order.html

    Screenshot
    incomplete values shows values message thanks attached document
  • Profile Image
    JotForm Support

    Answered by david on October 03, 2016 at 04:44 PM

    There looks to be an issue with the validation for your form.  Trying setting the file upload to not be required.  I am looking into this further, however, for the time being, setting the file upload field in your form as not required will allow for the form to complete submissions.

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    Answered by diegodrodriguez on October 03, 2016 at 05:10 PM

    I changed the field to not required and run a new test. I receive the submissions now, but with no files attached. It looks like there is an issue with the upload feature.

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    JotForm Support

    Answered by david on October 03, 2016 at 06:24 PM

    Are files being attached to the submissions that are not receiving uploads?  Let us know what you can and we will forward this to our developers to have a look.

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    Answered by diegodrodriguez on October 03, 2016 at 06:39 PM

    Yes. I tested the form by completing it, uploading a sample pdf file and paying. I can submit it perfectly now. It shows no errors there. It shows me the confirmation message that the submission was successful. The payment is processed correctly also. But the email I receive with the submission info is not including the uploaded file.

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    JotForm Support

    Answered by Kiran on October 03, 2016 at 11:33 PM

    I have cloned your JotForm to my account and tested with a sandbox account. I am able to replicate the issue at my end. When the upload field is marked as required field, it displayed Incomplete values error message. Let me forward the issue to our backend team to take a look.

    Once we have any update in this regard, you'll be posted here. Thank you!

  • Profile Image

    Answered by diegodrodriguez on October 04, 2016 at 09:46 AM

    I noticed there is a conflict between the upload feature and the payment integration. When I cloned the form and deleted the payment feature, the submission includes the uploaded file, but when I add the payment feature again, then the submission won't include the upload.

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    JotForm Support

    Answered by Kiran on October 04, 2016 at 11:02 AM

    Yes. You are right. The issue is forwarded to our backend team to take a look. We'll update you here as soon as we have any information in this regard.

    Thank you for your patience.