What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    413 Request Entity Too Large

    Asked by visionarymonkey on October 03, 2016 at 12:32 PM

    Our form for several years how been setup to accept files up to 1 gig in size without any issues, but recently the form is not accepting large files and we're getting an error when our clients attempt to use it.

     

    Please advise.

     

    Thanks

    Page URL:
    http://www.moddisplays.com/proof-perfect-a/347.htm

    Screenshot
    large size thanks and setup
  • Profile Image
    JotForm Support

    Answered by Mike_G on October 03, 2016 at 05:43 PM

    I would like to apologize for any inconvenience. The issue you're having was already fixed two weeks ago, but I see that it is back again. I asked one of my colleagues to help me test your form since I don't have a large file with me at the moment and he told me that he was able to reproduce the issue. 

    I have forwarded your concern to our development team so they can take a look at it. Please be assured that you will be notified via this thread for updates if there are any and I would like to apologize if we cannot provide any ETA to when this will be fixed. 

    Thank you for your understanding.

  • Profile Image
    Chief Technology Officer

    Answered by eee on October 04, 2016 at 05:20 PM

    Hey @visionarymonkey,

    We have fixed the problem,

    Sorry for the trouble,

    Kindest Regards,

    - Ertugrul.