- visionarymonkeyAsked on October 03, 2016 at 12:32 PM
Our form for several years how been setup to accept files up to 1 gig in size without any issues, but recently the form is not accepting large files and we're getting an error when our clients attempt to use it.
- JotForm SupportMike_GAnswered on October 03, 2016 at 05:43 PM
I would like to apologize for any inconvenience. The issue you're having was already fixed two weeks ago, but I see that it is back again. I asked one of my colleagues to help me test your form since I don't have a large file with me at the moment and he told me that he was able to reproduce the issue.
I have forwarded your concern to our development team so they can take a look at it. Please be assured that you will be notified via this thread for updates if there are any and I would like to apologize if we cannot provide any ETA to when this will be fixed.
Thank you for your understanding.
- Chief Technology OfficereeeAnswered on October 04, 2016 at 05:20 PM
We have fixed the problem,
Sorry for the trouble,