Form Encryption: Why the pop up to enter the key is not opening?

My jotform encryption key is not working.  I've tried clearing my cache/ cookies and trying other browsers, but I am not prompted to retrieve my key again.  I cannot read the data on my encrypted form submissions.

Please advise.  I even installed a new browser in hopes of activating the key again, but I was never prompted for it (and pop-ups were not blocked).  Is there a problem on JotForm today?  I need to retrieve my data asap.  Thanks.

I have checked on your form and I get the pop up to enter the de-crypt key, here is a screenshot about it: 

Could you please try opening a new tab in incognito mode? 

Here is a link that will help you to get incognito mode: https://www.grahamcluley.com/incognito-web-browser-means/ 

This should open a new clear session, without any saved cache also, if you are still not getting the pop up to enter the key, please share us a screenshot about it with the web console opened, these keyboard shortcuts will help you to get it: 

Google Chrome:

Mac: Command + Option + J

Windows: Control + Shift + J

Firefox:

Windows: Ctrl+Shift+K

Mac: Command+Option+K

This guide will help to upload a screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

We'll wait for  your response.