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    We are getting blank emails although the submissions are in the form

    Asked by colorgraphic02 on October 03, 2016 at 02:05 PM

    Once form is filled out online, when we receive the information, all the fields are blank however, I can see the information when I log on to your site.

    Please advise

    email: rudyprint

    phone: 646.644.6094

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    JotForm Support

    Answered by Welvin on October 03, 2016 at 07:48 PM

    You seem to be using the old notification layouts and settings. I would suggest re-creating it to fix the problem.

    Delete the current notifier. Here's how: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    Create a new one: https://www.jotform.com/help/25-Setting-Up-Email-Notifications.