What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    hi- i just upgraded my form and i still can not get my entries back?

    Asked by ecominerals on April 26, 2012 at 02:03 AM

    hi - i wrote earlier - my payment bounced last week - now i have paid it again & i still can not access my form entries.they are showing as a red bubble near form list bottom RHS.  i really love jotform - but this is an issue - do i get back these form entries?

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    Answered by ItalyTech on April 26, 2012 at 02:05 AM

    Hi, after payment you need to logout then login again to jotform for apply changes to your account.

    I can see that you're premium and you've used 450/1000 submissions. Hope this helps.

    Thanks to use JotForm.

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    Answered by pinoytech on April 26, 2012 at 01:18 PM

    In addition to my colleagues answer, delete your browsing cache and cookies also.