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    Forms dont render correctly on mobile?

    Asked by dan1971 on April 26, 2012 at 03:38 AM

    Hi - neither of my forms seem to be rendering correctly on my mobile - andorid / samsung 2 - they dont show all the fields nor the submit button, could you have a look please?

    http://www.ics-online.co.uk/Online-cleaning-quote-form.htm

    http://www.ics-online.co.uk/Contact-ICS-Office-Cleaning-London-W1.htm

    Many thanks

    Page URL:
    http://www.ics-online.co.uk/Online-cleaning-quote-form.htm

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    Answered by AtacanC on April 26, 2012 at 08:24 AM

    We apologize for any inconvenience this may have caused. I've just tested both your forms on Samsung Galaxy S2 which is using Android, they both seem to be working fine. Are you still experiencing the said issue?

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    Answered by dan1971 on April 26, 2012 at 08:52 AM
    Hi - yes - its using the default browser - the forms are still not showing
    all the fields nor the submit button- I've attached a screenshot - could
    you have another look?
    many thanks
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    Answered by AtacanC on April 26, 2012 at 02:42 PM

    Sorry about the delay. I'm trying to replicate the said issue but i still can't. I will mark this thread as unanswered. So one of my more experienced colleagues (about this issue) can respond to this thread with a possible solution. Meanwhile i will try to find out why you are experiencing this problem.

    Thanks for your patience and cooperation.

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    JotForm Support

    Answered by Mike_T on April 26, 2012 at 05:03 PM

    I am sorry, but we can not see your attachment. You may find instructions about how to insert a screenshot in the following thread:

    How to Insert (Embed) a Screen Shot (A.K.A. Screen Dump) Into a Post

    Are you facing the same problem when you open your form using direct form URL?

    http://www.jotformpro.com/form/90130328463

    We are looking forward to hearing from you.

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    Answered by dan1971 on April 27, 2012 at 03:37 AM
    Hi, here is the screenshot -
    https://cms.jotform.com/uploads/image_upload/image_upload/global/6092_Screenshot_2012-04-26-13-42-39.png
    The url you have included below works fine - does this give you an idea of
    what the problem could be?
    Many thnaks
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    JotForm Support

    Answered by idarktech on April 27, 2012 at 06:46 AM

    @dan1971,

    Try replacing your page codes to this: http://pastebin.com/raw.php?i=9JvPdpsF

    I just deleted some messy codes and inserted </html> tag.

    Also, please remove all your current form's injected css codes and then replace it with this:

    .form-dropdown, .form-textbox, .form-submit-button {

    font-size:14px !important;}

    .form-all {

    padding-top:0px !important;

    height:500px !important;}

    Hope this helps. Feel free to contact us again if this problem still persist. Thanks!

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    Answered by dan1971 on April 27, 2012 at 07:19 AM
    Thanks - but its still not rendering correctly. The url you gave -
    http://www.jotformpro.com/form/90130328463 works perfectly - but our one
    does not? I've removed the css coding (which was put there by you guys now)
    because its causing rendering problems on other (non mobile) pages.
    How do I get the form on our url to display as the same as here -
    http://www.jotformpro.com/form/90130328463 on mobile?
    thanks
    thanks
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    JotForm Support

    Answered by idarktech on April 27, 2012 at 08:31 AM

    Thanks.

    Can you please try to view this on your mobile device? http://idarktech.com/test/test_jotform_user.html. Check if this is OK.

     

    This is the actual result on my first post. I can view them fine.

    Update us the status. Thanks!

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    Answered by dan1971 on April 27, 2012 at 09:06 AM
    Hi, no I'm afraid the below URL renders incrorrectly as well?
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    JotForm Support

    Answered by idarktech on April 27, 2012 at 10:23 AM

    Hi dan,

    Odd, that works fine here:). Anyway, can you please try re-embedding your form using iFrame code? See if this makes any differences.

    Contact us again if problem is still unsolved. Thanks!