- JohnschweighardtAsked on October 03, 2016 at 06:06 PM
As of today (10/3) my form stopped working and generated a "There are errors on the form. Please fix them before continuing." message when trying to Submit the form.
I determined the problem was that I had the address field as a REQUIRED field on a page that was hidden. So the user never sees the page, but on the final submit, it fails.
I checked my forms history and just the other day someone was able to enter in a similar entry without issue. So did something change?
For now I made the address field on the Selling Information page Not Required, but need it to be required when a users actually is presented that page.
For the purposes of testing I made all fields optional except the one in question.
If you access the form below and first select Client Type as BUYER you will get the error.
Using the BACK buttons go back and change the client type from BUYER TO SELLER. Then move through the form again, you will see that the autocomplete is highlighted in red before you even have a chance to enter it.
Thanks for you help and support
- JohnschweighardtAnswered on October 03, 2016 at 07:46 PM
Just realized that I can use the Enabled/Required condition to fix this. Still not sure why the form stopped working, but oh well. You can close this inquiry.
- JotForm SupportjonathanAnswered on October 03, 2016 at 11:35 PM
I test your form https://form.jotform.com/62766476008160 but I could not seem to reproduce the issue. Here is the screencast video when I did the test.
I think you have resolve this already by setting the unrequire field condition rules on your form.
I also noted that your Client Type field option is a Checkbox field... but you seem to be only wanting the option selected to be one type at a time only. The Checkbox field allows multiple selection, while the Radio option button field instead will auto select one option only every time.
I am suggesting to use the Radio option field so that the user will not get mistake of selecting both BUYER and SELLER in the Client type question.
Let us know if issue remains.
- JohnschweighardtAnswered on October 04, 2016 at 07:24 AM
The multiple selection is needed, but thats for looking further into the functionality and getting back to me so quickly.