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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I am having trouble with a paypal link people are submitting forms and tha paypal payment is coming through however the submission is not coming throu

    Asked by adamkimekai on October 03, 2016 at 07:44 PM

    I am having trouble with a paypal link people are submitting forms and tha paypal payment is coming through however the submission is not coming throug

    and through a having trouble
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    JotForm Support

    Answered by Mike_G on October 03, 2016 at 11:50 PM

    To my understanding, you are receiving the payments to your PayPal account but the submissions are not posted in your form's submission page, is that correct?

    I believe you have already asked this concern on a different thread.

    https://www.jotform.com/answers/869177-When-some-one-submits-through-paypal-I-get-a-paypal-receipt-but-it-dosn-t-clear-in-submission-why#1

    My colleague, Elton, suggested that you enable your PayPal IPN if it's not yet enabled. He also provided the link to the guide that you can use as your reference.

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    If you're still having the same issue, I suggest you make a follow up on the thread where you initially post this concern to avoid confusion. 

    Thank you.