What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    thank you page not showing after submission of form

    Asked by babyslittlenook on April 26, 2012 at 06:19 AM
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    JotForm Support

    Answered by Goldo on April 26, 2012 at 06:30 AM

    I checked both your forms, filled it out and was presented with the Thank You page after submitting.

    Try to clear your browsers cache and cookies and test your form.

    Let us know if it still is not working for you.

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    Answered by jasmine on April 26, 2012 at 06:57 AM

    Hi, I have tried clearing my cache and cookies on both my browsers (chrome and mozilla), filled out the Order Form on my facebook page to test and the thank you page is still not showing.  The thank you page is showing for the Inquiry Form though...

     

    what else should i do?

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    JotForm Support

    Answered by Goldo on April 26, 2012 at 07:09 AM

    Please provide us your Facebook Page url so that we can test. 

    The following guide might be able to help:

    http://www.jotform.com/help/22-Adding-Form-to-Facebook

    http://www.jotform.com/help/94-How-to-Make-an-Order-Form-in-Facebook

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    Answered by babyslittlenook on April 26, 2012 at 08:35 AM

    Sure thing.. here's my facebook page

    https://www.facebook.com/pages/Babys-Little-Nook/251219994976033

    Thank you for your help and quick response.. I appreciate it :)

    I followed the guide on the links you provided.. just having trouble with that Thank You page.. :)

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    Answered by pinoytech on April 26, 2012 at 10:36 AM

    Hi,

    I think you already fix the problem of your form now. After the successful submission that I create, it shows the thank you message perfectly.

    Thank you for using JotForm!

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    Answered by babyslittlenook on April 26, 2012 at 12:43 PM

    Thanks pinoytech, I tried submitting another Order Form on my end and it still did not show, I guess the glitch is just with my pc. :)

    Thanks Goldo and Pinoytech! :)

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    Answered by pinoytech on April 26, 2012 at 12:45 PM

    If you need further assistance, feel free to contact us.

    Thank you for using JotForm!