What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to prevent duplicated contact in Insightly integration

    Asked by ashevilledogco on October 03, 2016 at 08:42 PM
    it seems that each time we have a person fill out  new form, as we have several forms we need filled out by each client, it creates a new contact in insightly for them so we are getting duplicate and triplicate contacts.
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    JotForm Support

    Answered by jonathan on October 03, 2016 at 08:45 PM

    You will need to configure the Duplicate Checks detection in your Insightly account settings.

    Check the guide in Insightly here: https://support.insight.ly/hc/en-us/articles/204248460-Duplicate-checks-when-importing

    Let us know if this did not resolve the issue for you.