- JeronMusicAsked on October 03, 2016 at 09:08 PM
- JotForm SupportMikeAnswered on October 03, 2016 at 09:19 PM
Is this still an issue? I have submitted a test form entry, and since the form is located near the top, the thank you page position seems to be the same.
- JeronMusicAnswered on October 08, 2016 at 05:46 PM
It still occurs. The first "scroll frame" of my website (as seen on a 11inch Mac Book) is a large video. Then the next section is a white colored 'what about us?' section; then a YouTube vidoe, THEN the (now) purple background-colored section wherein I placed this form. Upon completing it, it jumps me back to the very top of the webpage where the video-header is (three sections prior). Then I scroll down and indeed the 'Thank You' message is displayed (as per your screen shot), however, it shot me back up to the very top of the page's foremost top. Please advise how to correct this.
- JotForm SupportjonathanAnswered on October 09, 2016 at 12:24 AM
See this video when I did the test...
Can you please take a screenshot image also on your end how it looks after you submitted the form. Perhaps we will be able to identify the cause of issue if we can check a visual on how it happen.
We will wait for your response.