What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by championprecision on October 03, 2016 at 09:52 PM

    Hi Support user,


    I got problem with recipient mail form.

    when i create a from and manual add email for recipient mail,then save and press test mail

    that mail will send to email account not email recipient,for example as bellow:-

    Profile user account mail : test01@gmail.com

    Sender mail : test02@gmail.com

    then i create a form and details as bellow:

    sender mail : test02@gmail.com

    recipient mail : 1.) test03@gmail.com

                            2.) test04@gmail.com

    after finish,i SAVE and edit again to press TEST EMAIL, that email will send to test01@gmail.com only.

    Help me to solve this issue.

    thanks for your cooperation.

    Best Regard.

  • Profile Image
    JotForm Support

    Answered by Mike_G on October 04, 2016 at 12:10 AM

    Please be advised that when you use the Test Email button from the Email Notification wizard, the email notification is being sent to your account's email address by default. This still applies even after you change the recipient of the email notification. If you want to test your email notification, we recommend you make an actual test submission on your form after filling it up.

    You may also use the guide below as a reference.


    Thank you.

  • Profile Image

    Answered by championprecision on October 04, 2016 at 02:05 AM

    Hi Male_G,

    The problem solve.

    Thanks for your cooperation.


  • Profile Image
    JotForm Support

    Answered by Mike_G on October 04, 2016 at 03:29 AM

    You're most welcome. If you have any questions or need any further assistance, please feel free to contact us anytime.